Understanding refunds

## How Refunds Work When you cancel your investment or if a Community Round doesn't reach its goal, your refund (including any fees) is automatically sent back to you. Here's how it works. - If you paid by bank account or credit card, your refund returns to that same account automatically. Nothing to do on your end. - If you invested via wire transfer, your money goes to your Wefunder Cash account instead. From there, you can transfer it to your US bank account or wire it internationally. We don't process refunds via check. ## How Long It Takes Once we approve your refund, here's what to expect: - **ACH Bank Transfer (US):** 5-7 business days - **Stablecoin Payments:** 3-5 business days - **Credit Card:** Typically 3 business days - **Wire Transfer (US):** 3-5 business days - **Wire Transfer (International):** 5-7 business days, sometimes up to 14 - **Wefunder Credit:** Issued same day Why the variation? We process refunds immediately on our end, but your bank or card issuer controls how quickly the deposit hits your account. International transfers take longer because multiple banks are involved. ### What If Your Card Is Closed? If your original payment card has been closed, let us know and provide proof of closure (a letter from your bank, screenshot, etc.). We'll work with our team to make sure your refund still gets processed. Just share the company name and investment amount so we can track everything correctly. ## When Refunds Happen You can get a refund in these situations: - **Your investment is still pending:** If it hasn't cleared yet, you can cancel it immediately - **The company canceled their fundraising:** Money automatically gets refunded - **Technical error on our end:** We'll review it and process a refund if applicable - **Fraud or unauthorized investment:** Contact support@wefunder.com immediately with details ## When Refunds Aren't Possible Once your investment is complete and the money reaches the company, that's final. You own equity in that company now, and that equity is yours long-term. Refunds don't happen because of changes in the company's performance, market conditions, or if you invested by accident after it was completed. ## Need Help? Before reaching out, check if your investment is still pending in your portfolio. If it is, or if there was a technical error, contact us at support@wefunder.com with: - Company name - Investment amount - Why you're requesting a refund - Date you invested (if you remember) Time matters in some refund situations, so don't wait. Reach out as soon as you know you need help.