# How to follow up on missing investor perks or perk fulfillment

> For the complete documentation index, see [llms.txt](/llms.txt).

If you have a question about a campaign perk, merchandise item, or fulfillment status, contact the company/founders directly.

Investor perks are offered and fulfilled by the company/founders, not by Wefunder support.

If you have not received a perk item or a confirmation, please contact the founders through the company’s Wefunder raise page:

1. Open the company’s raise page.
2. Click the founder's name to open their Wefunder profile.
3. Use the envelope/message option.

Alternatively, from the raise page, go to the "Ask a Question" tab on the company's raise page to ask a public question about perks.

Use either of these contact paths for follow-up on perk delivery, merchandise details, perk emails, etc.