Troubleshooting the raise page editor

## My edits won't save. What do I do? Try these in order - 90% of editor issues clear on the first or second step: 1. **Make sure you published your changes.** Edits don't go live until you click **Publish Edits** (or the equivalent publish button on the section you're editing). Saving in-editor isn't the same as publishing — if you didn't publish, the change won't show up on your page. 2. **Use a supported browser.** Wefunder's editor is tested on the latest Chrome, Firefox, Safari, and Edge. Older browsers, in-app webviews (like the Twitter/LinkedIn browser), and aggressive privacy extensions can break the save flow. 3. **Try an incognito/private window.** This rules out browser extensions and corrupted cookies. If it works in incognito, the problem is something in your normal profile. 4. **Clear cookies for wefunder.com.** Stale session data is a common culprit. 5. **Try a different network.** Some corporate VPNs and firewalls block the editor's save endpoint. Switch to a hotspot or home Wi-Fi to test. If none of those work, email **launch@wefunder.com** with: - Your company URL slug - The specific edit you're trying to make - A screenshot of any error message - Your browser and OS version ## My changes saved but they don't show up on the live page. Why? A few possible reasons: - **Cache.** Hard-refresh the live page (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows). Browsers cache campaign pages aggressively. - **Draft vs. published state.** Some sections have a "Save draft" vs. "Publish" distinction. Make sure you hit Publish, not just Save. - **You're previewing a different revision.** The editor sometimes shows an older state if you have multiple tabs open. Close all editor tabs and open a fresh one. ## "URL already taken" when I try to publish. Your company URL slug has to be unique across Wefunder. If the slug you want is already in use - including by a deleted or paused campaign - you'll need to pick a different one. Try variations (your-company-inc, your-company-app, your-company-2026) or contact **launch@wefunder.com** if the conflicting slug belongs to an abandoned account that should be released. ## Image upload keeps failing. - Confirm the image is under the size limit (10 MB) and in a supported format (JPG, PNG, GIF, WebP). - Strip metadata. Some camera/phone images carry EXIF data that breaks the uploader. Re-export at standard JPG quality and try again. - Try a different image to see if it's file-specific or upload-pipeline-specific. ## My EIN, legal company name, or URL slug is wrong and I can't change it. Some fields lock after your first real investment to preserve the integrity of contracts and SEC filings. EIN, legal entity name, and URL slug are the most common ones. If you spot a typo or need a correction, do not keep retrying through the UI — email **launch@wefunder.com** with your company slug, the field you need fixed, and the corrected value. We handle these case-by-case. ## A specific field won't accept my input (address too long, can't paste, etc.). Some fields have character or format limits enforced server-side. Common ones: - **Address fields** have a per-line limit. If your address is unusually long, abbreviate (e.g., "Suite" -> "Ste"). - **URL fields** must be fully qualified (https://, not www.example.com). - **Phone fields** strip non-numeric characters automatically. If you hit a real wall and the limit doesn't make sense for your situation, email **launch@wefunder.com** with a screenshot. Some limits are configurable on our side. ## When to email support vs. keep debugging Email **launch@wefunder.com** if you've tried steps 1-3 above and you're still stuck. Don't keep retrying for hours - we'd rather hear from you early than fix a half-broken save state later. Include screenshots; they make every ticket faster to resolve.