Got a question? We'd love to help!


  • What are my payment options?

    You can pay using a bank transfer, check, credit card, or wire transfer. If you choose to pay by credit card, there is a $5,000 limit.

    International investors can pay by wire transfer or credit card. For wire transfers, many investors recommend TransferWise.

  • Do my funds enter an escrow account?

    Yes. Your investment is placed in an escrow account hosted at Boston Private Bank. Funds are transferred to the business only after the fundraising target has been met.

  • How long do I have to send a payment?

    You have 7 days to ensure payment is sent to an escrow account or your investment application will be automatically canceled. 

  • How do I check my payment status?

    Head over to your investor dashboard to see the status of your payment. You can also update or change your payment method on this dashboard. 

  • My payment failed. Help!

    When a payment fails, we send you an email. You can follow the instructions in the email to fix the failed payment. 

    If you didn't get the email, you can find which of your investments is awaiting payment on your investor dashboard.

  • I'm an international investor and I need the IBAN number.

    We do not have an IBAN number. You should be able to send a BIC/SWIFT wire through your bank. 

    If this proves difficult, you may need to contact customer support. We also recommend using TransferWise

  • What fees do investors pay?

    For payments made by bank ACH, wires, or checks, Wefunder charges investors a transaction fee of 2%, with a minimum of $8 and a max of $100.

    For credit cards, Wefunder charges a 3.5% fee.

    For equity investments, investors who have shares held by a Custodian also pay an XX Team Fee of 10%.  The 10% fee only applies to the profit earned on an exit - such as an acquisition, IPO, or secondary trade. 

    It works similarly to carried interest. For example, if you invested $1000, and you later sold your shares for $10,000, you would keep $9100 while XX earns $900.

    The XX Team fee is not paid to Wefunder (or any of its affiliates), but to XX. The XX team are incentivized to help the company succeed and grow, and are only paid if they are successful and investors earn a profit.

    50% or more of the 10% fee is paid directly to a Lead Investor whose job is to direct the voting of all securities sold on Wefunder, and fight for the interests of investors.

  • Why is my investment still pending?

    Your investment may still be pending because we are still processing your payment. 

    • Bank Transfers (ACH): It takes up to 7 business days to confirm that funds are deposited. 

    • Checks: we will credit your account within 2 business days of receipt, unless there is insufficient information. 

    • Wire Transfers: we will credit your account within 1 day of receipt (usually same day).

    To avoid any potential delays, make sure to include your unique investment ID on your wire or check.

  • I've been waitlisted. What's that?

    Some investors are waitlisted when so many people apply to invest that the company receives more money than they can legally accept. Instead of reducing the size of everyone's investment, founders may choose which investors to accept and may prioritize those who can help the most. 

    You can decrease your chance of being waitlisted by applying to invest early, connecting your social networks, and filling out your profile.

  • Why is my investment still in escrow?

    In order to execute your investment, there are a bunch of SEC guidelines and regulations we have to abide by.  Sometimes, it can take 1-2 months for us to finalize a fundraise after it closes. Once your funds have been sent to the company, your investment will be marked as confirmed.

  • Why is my total investment less than I committed?

    We do not issue fractional shares, so we round down your commitment.

    For instance, if the share price of a company is $25, and you commit $130, we'll lower your commitment to $125 in order to purchase 5 shares.