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Refunds

  • Can I cancel my investment and get a refund?

    Yes. If you can change your mind anytime before a close, you will receive a full refund, including any fees. 

    You'll receive a five-day notice via e-mail when a fundraise is about to close.  Once the 5 day notice expires, you may no longer cancel your investment.  

    Once the minimum funding target is met, some companies do a "rolling close", where prior investments are executed and funds transferred, but the round is still open to receive new investments. You'll still receive a five-day notice if this occurs.  Once your funds are transferred to the company, you no longer can cancel your investment or obtain a refund. 

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  • How long will it take to receive my refund?

    It depends how you paid. We initiate refunds as we receive them, but it can take up to 14 days to reach you.

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  • What limits are there on canceling an investment?

    Once the fundraise has a close and your 5-day notice expires, you no longer can cancel your investment or obtain a refund.

    Once the minimum funding target is met, some companies do a "rolling close", where prior investments are executed and funds transferred, but the company still open to receive new investments. 

    You'll still receive a five-day notice when any close is about to happen.

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  • Can the company not accept my investment?

    Yes.  Companies may choose not to accept your investment for any reason. One reason may be that they discovered you worked for a major competitor.

    After the round closes, and the company has countersigned the contract and received the funds, your investment can no longer be canceled.

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  • When will the fundraising round close?

    The fundraise round will close for certain at the company's offering deadline. 

    However, almost always, a successful fundraise closes earlier (although it must be open for at least 21 days).  Also, some companies do a "rolling close" after 21 days have passed and their minimum fundraising target is reached.

    When a round closes earlier, you will receive a five-day notice before the closing date via email.  

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  • What happens if the fundraise fails?

    You'll be notified via email and receive a full refund of your investment, along with any fee you've paid.

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